Frequently Asked Questions

Find what you need in our searchable FAQ.

How do I get a job at the library?

186 views   |   7   4   |   Last updated on Feb 25, 2013   

 Student employment information ... read more


What is the password to log in to NC LIVE?

167 views   |   3   4   |   Last updated on May 06, 2013    NC LIVE

If you are affiliated with Appalachian, all the NC LIVE databases are available through our website--off campus you'll be prompted to log in.NC LIVE databases are open to any North Carolina resid...... read more


I am a distance education student and want a book mailed to my house--how do I do that?

161 views   |   6   7   |   Last updated on May 01, 2013    Distance Learner DE

http://www.library.appstate.edu/services/distance_education/docdelivery... read more


I live in Apex (near Raleigh). As a graduate student at Appalachian, can I also check out books at NC State University?

155 views   |   4   6   |   Last updated on Feb 28, 2013   

Yes. Make sure to have you ASU id with you. Details of the agreement:http://www.northcarolina.edu/academics/ulac/coop_agreement.htm... read more


Can I renew my books online?

152 views   |   4   4   |   Last updated on May 01, 2013    renew

YES, you can. Log into your account to do so. Use your real last name (not your user ID) and your Banner ID number. You can access your account here on the Library's homepage: ... read more


I am trying to find out who cited a particular author or particular author's work. How can I do that?

151 views   |   4   5   |   Last updated on May 01, 2013   

You have several tools available that can help you with this. The best may be the database Web of Science's 'Cited Reference Search' tool, but ScienceDirect, Google Scholar, Google Book...... read more


Where did my file go!? I saved it but now I can't find it!

149 views   |   3   4   |   Last updated on May 08, 2013   

By default when you download or open anything from the internet and click 'save' it will be saved to a temporary folder. It often gets saved in this location: C:\Users\"username"\A...... read more


How do I get help?

148 views   |   3   5   |   Last updated on May 06, 2013   

Click on 'Get Help' from our homepage or use the links on the right to call, email, text, chat, or speak with us in person. Technology help is available on the first floor of the library, by...... read more


Is the library open? What are the library's hours X?

147 views   |   5   3   |   Last updated on Apr 30, 2013   

You can check the library's hours anytime from the top right of our homepage, here:Looking for the hours of the Music Library, the Special Collections (Appalachian Collection, Stock Car Racing Co...... read more


It says that I have not returned two books, but I returned them two days ago, when they were due. Will I be charged?

146 views   |   4   4   |   Last updated on May 01, 2013    check out renew

Call the circulation desk at (828) 262.2818, or use the email form on the right and ask us to renew the items so that overdues do not accrue.  Ask that the status of the books be changed to "Clai...... read more


I am an alum, can I check out a book? Or I just live in the area, can I check out materials?

146 views   |   3   4   |   Last updated on Mar 03, 2013    community user check out alumni alum

YES, you can get a community user card for $10, good for a  year.the details are here:Community Borrower's Card | Borrowing Privileges... read more


When looking through the web to find a publication, I have seen that is present in your library. I wondered if it was possible to have a photocopy of the publication--of course for a fee. Can you do that for me?

145 views   |   5   5   |   Last updated on May 01, 2013   

In order to request an item from our Library, you should use the InterLibrary Loan services at your local library.... read more


I can't log into my account

145 views   |   2   5   |   Last updated on May 01, 2013   

If you are off campus and trying to log into a library database (this includes the catalog), you can use your real last name (not your user ID) and banner number.  You can find your banner ID in appal...... read more


How do faculty pay library fines?

144 views   |   4   4   |   Last updated on Apr 04, 2013    fines

 Faculty pay fines through the Student Accounts office.  The phone number is 2113 and the office in on the 2nd floor of the JET building.  Currently (Spring 2013), faculty are not able to make payment...... read more


How can I print an unofficial transcript?

142 views   |   3   3   |   Last updated on May 07, 2013   

If you have tried printing unofficial transcripts through Appalnet  and you get blank pages printing out here is the solution:Open up Mozilla Firefox or Internet Explorer and go to ASU's banner w...... read more


How do I use the scanners to scan a document (picture, graph, drawing, etc.)?

141 views   |   4   3   |   Last updated on May 07, 2013   

Using the scanners on the first floor, behind the central service desk:Scanning a document and creating an Adobe Acrobat X Pro1. Place your document in the scanner.2. Choose File > Create > PDF ...... read more


Is the library open? What are the library's hours X?

140 views   |   4   3   |   Last updated on Apr 29, 2013   

You can check the library's hours anytime from the 'Hours' link on the upper right of our homepage (see image below).Wondering the hours of the Special Collections, including the Digita...... read more


When I print a webpage or web document to the library's printers, it just comes out as a blank sheet of paper with nothing on it. I've tried using several different ways of printing from the browser, but nothing is working. How do I print this correctly?

125 views   |   4   4   |   Last updated on May 01, 2013   

One way to print what you see on the screen more reliably in both Firefox and Internet Explorer is to select the option at the top of your webpage titled, "Convert Page to Adobe PDF" and the...... read more


How do I pay my library fines or fax charges? (for students or faculty)

122 views   |   4   4   |   Last updated on Apr 30, 2013   

Students (and any faculty and staff that once were ASU students) may pay their fines through the "Student Self Service" tab in AppalNet, through invoice mailed to the Student Accounts Offi...... read more


Is there a fax machine (or a scanner) in the library?

122 views   |   4   4   |   Last updated on Apr 29, 2013   

Yes, the library provides a mediated fax service at the Lower Level (IMC) Service Desk. It is $1/page up to $5 dollars. If you prefer a cheaper solution, you can also use the library's scanners t...... read more


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